What We Do

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TTEC brings humanity to business. What does that mean? In a nutshell, we use a blend of technology and people to help clients provide a great experience to their customers, build customer loyalty, and grow their business!

We’re the people behind some of the world’s most iconic brands and are at the heart of the customer experience. With over 50,000 employees and offices all over the world, we speak and serve customers in 52 languages - tens of millions of times a day digitally, on the phone, on chat and text. Through these interactions, we’re constantly learning, growing, and fine tuning our technology, systems, employee development, machine learning and more to help make people’s days better, solve their problems, and help them with their essential services.

Business models can be easily duplicated. Customer experience models are unique and require finesse and intentional knowledge to produce. Think about the experience you get when you walk into your beloved coffee shop or purchase something online from your favorite retailer. It’s your favorite for a reason. The customer experience is that little something, something that is an organization’s differentiator and is rarely replicated. Understanding, creating, and nurturing what we call CX strategy is one of the most valuable skills in the digital era we live in.

At TTEC, you’ll experience a variety of amazing companies from industry giants to the growth Fortune 500 and some of the disruptors that are driving the gig economy when you join TTEC. You’re into social media. Our clients are too! You drive a car… we help enable CX for one of the largest automobile manufacturers in the US. You geek out on search engine technology. We speak their language. The incredibly diverse facets of our business provide an opportunity for every interest you may have in your career with TTEC.

The heartbeat of our culture

  • We put our people first.
  • We live by our values.
  • We believe in diversity and support for our veterans, actively promoting equal opportunities for all.
  • We only want to be associated with people who share our values.
  • We care about and are involved in our communities, and we give every employee the opportunity to have an impact on the communities that we serve around the globe.
  • We work hard, we play hard, we believe in what we do, and we are passionate about doing it.

How we help clients deliver extraordinary customer experiences

We offer customer engagement as a service. We call it Humanify. We know there is a real person behind every customer interaction with a brand and we want to make that interaction as simple and engaging as possible.

Here are a few examples of how we’ve done just that!

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We put in place technology that allowed a customer to easily communicate with her credit card company via text, email, voice and chat without any of her interaction history being lost.

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We improved a hospital’s process for admitting and releasing patients, which enabled a patient to get back to the comfort of his home sooner.

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We designed a marketing analytics program that caused a pair of shoes viewed by a shopper the day before to pop up on her next web search, enticing her to make a purchase.

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We improved an automobile dealer concierge service’s process for routing calls, which enabled a customer to quickly find a parking space in the city.