Requirements

Let's continue to set you up for success. Headsets are a big part of our workday here at TTEC so we want to make sure that you’re either purchasing or acquiring a USB wired headset that works in Windows. Our goal is to make sure it works with our systems so we can support any troubleshooting that may come up - saving you time and money.

Getting ready to acquire the headset? Please consider:

• Comfort – you may be wearing it all day, so think of your comfort
• Mute Button – while our system has a mute button – it’s way easier for you if the headset has the mute button built in
• Volume Control Buttons – while our system has volume control – you’ll like it more if the headset has the volume control buttons built in

Just remember, we only provide support for wired USB headsets – if you choose to purchase a Bluetooth headset or non-supported device, you’re on your own when it comes to troubleshooting and the time you spend on troubleshooting isn’t something you’ll be compensated for.

Hired? Your recruiter will connect with you to talk about what your program requirements are for the SSD drive.

Reminder– it’s important to not use your SSD until you're working with a TTEC team member during the Tech Check-in, we’ll walk through using it together. We want to be sure you set up your equipment the right way.

Your PC hardware must support the minimum requirements specified by your Operating System. All supported Windows Operating Systems must be with the latest Service Pack, patches and updates installed;

• Windows 10 x64 (Home/Pro/Enterprise)
  *Licensed only software is required

Unsupported Operating Systems

• Windows 7
• Windows 8
• Windows 8.1 x86 (32-bits)
• Windows 8.1 x64
• Windows 10 x86 (32-bits)
• Windows 10 Insider/Education
• Windows 10 Home/Pro in S Mode

Additionally, any operating system other than Microsoft Windows for PC is completely unsupported;

• Windows Mobile (any version)
• Chrome OS
• Android (any version)
• iOS (any version)
• Linux (any version)
• OSX (any version)
• Unix (any version)
• etc…

Safety first – You'll need to have an installed and up to date Antivirus/Antispyware software loaded onto your PC:

For Windows 10:

• Windows Defender – Comes pre-installed. Automatic Updates must be enabled.
• 3rd Party – Any other Antivirus/Antispyware software must have automatic updates enabled and may not be a “trial” version. Only updated and full versioned Antivirus/Antispyware will be acceptable. The software may not be expired.

And you’ll want to also note:

• The above list is subject to change due to unforeseen vendor Antivirus / Antispyware updates
• All virus / spyware definitions must be no older than 7 days
• Only 1 Antivirus / Antispyware should be installed and enabled on the PC at a time

It’s time to ensure that no Malware is installed or running on your PC. This is great for your PC and it’s critical to ensuring data privacy for our clients and our customers – and you too!

Malware can include:

• Viruses
• Worms
• Trojan horses
• Rootkits
• Keyloggers
• Spyware
• Adware

Virtualization Software

Virtual software? No can do…this isn’t allowed so be sure you aren’t running any virtualization software before starting the Initial Systems Assessment, including;

• Parallels
• Oracle VM
• QEMU
• VirtualBox
• Virtual PC
• Xen
• INTEGRITY
• VMWare (VMWare Viewer is required)
• etc…

It’s important for TTEC’s technology platform to be able to access your computer – which means that we don’t support computers with encryption such as:

• BitLocker Drive Encryption

• Hard wired (Ethernet)
• Broadband connections:
  • DSL (aDSL,sDSL,vDSL,DryLoop)
  • Cable
  • Fiber (FTTN/FTTLA,FTTC/FTTK,FTTE/FTTZ,FTTP,FTTH,FTTD)

• BPL (Broadband over Power Line)
• PoE (Power over Ethernet)
• Dial-Up (Phone and Modem, PSTN)
• Wireless (Wi-Fi)
• Broadband Wireless connections:
  • Satellite
  • Microwave, Radio, WiMAX (line of sight)
  • 3G, 4G, LTE (cellular)

Ever been on a call with someone and their internet goes down? Because we’re delivering amazing service on every interaction, your internet service must be 99.99% stable. We need to minimize any form of network disruption, slow service and network connectivity loss.

Here are the requirements for network latency and packet loss:

• Network Latency: A reliable internet connection is critical, so we want to ensure that your network has minimal latency, which is the time it takes for a request to provide a response on a network. 120ms when testing to our server is the maximum allowable latency, but we would hope that your network is even faster.
• Packet Loss: Maximum allowable packet loss is 0%. If any packages (a bit of information) are lost across your network before they reach your destination, you will have noticeably poor performance.